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Warning over latest telephone scam

Date Added - 07/02/13

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Moray Council’s trading standards service is warning local residents of the latest telephone scam to have been reported in the area.

Callers are offering to prevent telephone cold calls for a small fee - but actually use the bank details to make unauthorised withdrawals from the victim’s bank.

Cases recently dealt with by trading standards have involved elderly people being cold-called by someone claiming to work for British Telecom (BT).  The caller offered a new service for £1.99 a month, payable by direct debit or credit card, which they claimed could stop all nuisance telephone sales calls.

The recipient of the call agreed but was shocked to be contacted by her bank some hours later to be told of suspicious activity relating to her account.  It transpired the scammers had used her card details to arrange for an unauthorised withdrawal of some £150 via Western Union Money Transfer Service to an account abroad.

Moray Council trading standards manager Peter Adamson said: “Our service is aware of a number of these scams which can also include callers falsely claiming to be from the Telephone Preference Service (TPS).  In fact, the Telephone Preference Service provides a free protection service against cold callers which people can subscribe to.”

He added “We would strongly advise people not to give out personal information or to provide bank or credit card details to cold callers over the telephone”.

Moray Council trading standards’ advice is to say “No Thank You” and hang up if:-

  • You are telephoned out of the blue
  • You are asked for bank details or debit card / credit card numbers unless you have made the call yourself
  • You feel pressurised into making a quick decision or purchase

To ask for any help or advice, contact trading standards by calling the Consumer Advice Consumer Helpline on 08454 040506.  To report a fraud, contact Action Fraud at actionfraud.police.uk or by calling 0300 1232040.

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