A complaint is an expression of dissatisfaction which alleges failure on the part of the Council, to perform a function or to provide a service in line with stated Council practices and policies.

The Council anticipate acknowledgement of a complaint within 3 working days, followed by a written outcome of the investigation into the complaint within a further 20 working days.

• Complaints - what you do if you need to complain and how we deal with your complaints
• The Scottish Public Service Ombudsman - will carry out an independent inquiry into the conduct of the Council in relation to a complaint or grievance.

complaints@moray.gov.uk