FOI Request - GovMetric Data

Request 101000383996

Under the Freedom of Information Act 2000, please provide me with copies of the following:

1.  GovMetric feedback, where utilized, on the customer satisfaction of services provided either face-to-face, on the web, telephone, email or by post.  The information should include the number of responses received in each customer satisfaction category for each service rated, as well as any comments provided.

2.  Please provide this data over the time it has collected.

Response 13-10-2015

Moray Council does not use Govmetric Data. In strict terms therefore we do not hold the information you requested and this request is exempt under S17b - info not held.
To assist you, Moray Council uses a citizen's panel to secure views and feedback on our services and proposals. This is provided to the authority by Craigforth Ltd. In addition we use Survey Monkey for more immediate feedback on individual issues.

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