Latest Housing News
Fire regulations in Scotland have changed. As your landlord, we have a legal duty to upgrade the smoke, heat and carbon monoxide alarms in your home. This will make sure your property meets the new minimum legal safety standards needed for fire safety in social housing. We can only carry out the work if we get access to your property.
Who will carry out the work? Approved electricians from a company called Belac. It should take no more than 2 hours and will follow Covid safe working practices.
What can I do to help? Belac are contacting all our tenants. Please look out for a letter, email or phone call or you can phone Belac direct on 0141 459 0010 to arrange an appointment that is convenient for you.
How do I know if the electrician from Belac is legitimate? All the electricians will carry photographic ID – please ask to see it. You can also phone our Moray Council Contact Centre on 01343 543451 to confirm they are who they say they are.
Do I have to give access? It is a legal responsibility under your tenancy agreement to give access to Moray Council or its contractors to carry out essential work. If there is a genuine reason why you cannot give access for the work please tell us and we can work with you to find the best solution to get the works undertaken.
What happens if I don’t give access? Belac will refer these cases back to us. We will try to continue to contact you to arrange access. If we do not hear from you or there is no real reason that would stop the work going ahead at this time we will have no option but to follow our escalation process, up to and including forced entry, but we want to do everything we can to avoid this happening.
- The Scottish Government has been set up a Tenant Grant Fund to give financial help to tenants in social and private housing who are at risk of becoming homeless because they have fallen behind with rent payments during the pandemic. Moray Council will administer and manage the scheme in Moray. You can find more information here.
- Our annual performance report was published on 22 October 2021.
- We published our Annual Assurance Statement in October 2021.
- Our newsletter for tenants, the Tenants' Voice was published Summer 2021
- From Thursday 29 April 2021 we are moving to a new online housing application. The previous apply4homes website will be closed and no longer accept new housing applications. If you still want to be considered for housing with Moray Council you will need to register and create a Housing Online account and select the relevant option:
•Create a housing application - to create a new application
•Incomplete Housing Application - to continue with an application which has only been partially completed.
•Completed and accepted - to update and amend an application which has been completed and submitted already.
On Monday 26 April 2021, Moray moved from Level 4 restrictions to Level 3. Our non-emergency repairs service has re-started. This includes planned maintenance programmes such as upgrades to your home.
Due to the previous Tier 4 restrictions we have a current backlog of outstanding non-emergency repairs calls. This will cause some ongoing delays within our repairs service. We ask for your patience. Please bear with us while we do everything possible to address this current backlog and all incoming calls.
All new non-emergency repairs can be reported from Monday 26 April by phoning our Contact Centre on 0300 123 4566 during office hours, 8.45am - 5pm. Please note our Contact Centre can be very busy between 8:45am and 10am. Where possible, we would appreciate if your call can wait until after this time to avoid any unnecessary waiting time for you. All repairs will be prioritised depending on the nature of the repair.
The health and safety of our tenants, their families, our staff and our contractors is our number one priority. You can see our guidelines for visiting your home.
- On 17 August 2020, we resumed mutual exchanges.
- On 20 July 2020 we extended allocations from those in emergency housing need to all on the housing list.
- We published a leaflet on claiming Universal Credit for the first time to help pay your rent in July 2020.