FOI Request - ICT Hardware Maintenance and Costs

Request 101001191819

I would like to request the following breakdown of the ICT hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Response 14-06-2016

The Council considers that the release of information in relation to the makes and models of the various components of the ICT infrastructure would cause substantial prejudice to the effective conduct of public affairs.  This information is therefore exempt under section 30 (c) of the Freedom of Information (Scotland) Act 2002.  There is a very real risk that detailed information such as this regarding our ICT infrastructure could be used to compromise the security and gain unauthorised entry to the Council's information systems.

The Council is also required to consider the public interest in whether or not this information is released.  It believes there is a strong public interest in protecting the integrity of, and data held on, its IT systems. It has a duty to all those whose data it holds to protect this data. There is also a strong public interest in protecting the Council's business reputation. The risks in releasing the information requested are considered to outweigh any public benefit in knowing the details of the make up the Council's IT systems.

Summary information in relation to hardware maintenance and costs is included in the table below:


Maintenance Agreement Details

Hardware Type Make Provider Period Renewal Date Cost Service Level
Unix Servers Sun/Oracle SCC Annual June 2017 £12,700 24x7 with next business day on site
Windows Servers Dell Maindec Annual April 2017 £17,500 24x7 with 8 hour response
Network Equipment Nortel/Avaya Provista Annual April 2017 £11,500 8 till 6 with 4 hour response, next day on-site


1.         The maintenance costs for the Unix storage and tape library are included in the overall cost for the Unix server maintenance.

2.         The maintenance

The contacts for ICT maintenance contracts are the ICT Applications Manager and the ICT Infrastructure Manager. Contact details for the department can be found here

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