FOI Request - Telephone Call Handlers

Request 101001245009

The number of telephone call handlers employed to deal with either Council Tax or benefits enquiries over the past five calendar years

Response 03-08-2016

Over the past 5 years our FTE has ranged between 4 -6 FTE.  As our advisors are multi skilled it allows us to add/reduce staff taking calls as and when Revenues call volumes fluctuate.  Our Advisors take Council Tax, Benefits and Non-Domestic Rates calls.

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