FOI Req: Customer Relationship Management Software

Request 101001384737

I am writing to you today to request the following information as part of the Freedom of Information Act 2000.

•       What software does your organisation use for Customer Relationship Management?
•       Is your computer data held onsite or do you use cloud based storage?
•       Who are your implementation partners for IT software?
•       Who is leading on your Digital Transformation?

 

Response 18-01-2017

1.         What software does your organisation use for Customer Relationship Management?

     Kana Enterprise Case Management

2.         Is your computer data held onsite or do you use cloud based storage?

     Onsite

3.         Who are your implementation partners for IT software?

     For the Enterprise Case Management solution implementation is conducted by our in-house team with support from Kana.

4.         Who is leading on your Digital Transformation?

     The council’s digital transformation is led by an in-house team

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