FOI Request Blue Badge IT

Request 101001427863

1) What back office system do you use to manage your Blue Badge caseload (new applications, assessment, change in circumstance and payment)?  

2) Is this a standalone system or is it part of a larger system? (e.g. CRM, Social Care, Parking)

3) Which company provides this system to you? 

4) How much do you spend per year on this system?  

5) Is this system integrated with the national BBIS badge ordering system? 

6) How do you store any application documents and supporting data? 

a) In a paper filing system? 

b) Electronically, in your blue badge back office system? 

c) Electronically, in a separate Document Management system 

7) If c), which company provides this Document Management system to you and how much do you spend per year on this Document Management system?   

8) Do you have an online blue badge application form on your authorities public website in addition to the National application form on the GOV.UK website?  

9) If yes, please provide a link to your online form

10) Can you take online payments from blue badge applicants through your public website?

11) If yes, what system do you use to take these payments and how much does it cost you to process blue badge payments through this system?

12) How many FTE staff do you employ administering Blue Badges?

Response 06-03-2017

1) Care First and Northgate

2) 2 separate systems

3) OLM and Northgate

4) £73,024 however this is the total cost of the OLM and Northgate systems which provide functionality over and above Blue Badge requirements

5) Partially

6)

a) yes

b)  yes

c) No

7)  N/A

8) Yes

9) http://www.bluebadgescotland.org/

10) No

11) N/A

12)  25hrs per week

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