FOI Request Works Requests and Contact Information

Request 101001571524

Looking for information on works and repairs carried out at 44 Duff Place, Elgin relating to water leaks into 42 Duff place in March 2017 and in December 2016 from the heating system/boiler at number 44. Looking for works orders and exact details of what repairs were carried out to the boiler/heating system and what they had to repair/replace for both dates. Also who was involved through telephone conversations to the council reporting the leak and to whom they passed the information too. Also require the corgi certified number of the repair man/men who attended the gas boiler/heating system repairs.

Response 02-08-2017

Repairs History

E1441 enclosed shows details of works order 919277/1 which was raised on 22 July 2016 at 4.22pm and attended and  completed at 6.20pm on 22.7.17 – remove bath trim, replace and reseal bath

E2577 enclosed shoes details of works order  954241/1  which was raised on  20 March 2017  at 6.19pm and attended and completed  at  7.55pm  - electric check carried out and OK

Gas Reactive Repair form for works order 954242/1  which was raised on 20 March 2017 at 5.55pm and attended and completed at 7.30pm -  boiler leak repaired.

We have no records of any  other repairs carried out in December 2016.  All repairs data checked ( the July 2016 repair was invoiced in December 2016).

Information

The July 2016 repair was raised by our contact centre and passed to DLO Schedulers. It was then passed to the out of hours Joiner on call. (Call Log)

The March 2017 repair was passed by Cameron Park Brae out of hours to the Duty Housing Officer. Records enclosed from OOH Log shows she passed the repair to Gas Engineer and Electrician who attended and completed works as above.

All repairs were attended and completed well within our emergency response time of 4 hours.

Corgi Certificate Number for Engineer

The Gas Engineer that carried out the repair is Gas Safe Registered as part of The Moray Council’s registration (Reg. No. 58110). The attending engineer's unique gas safe number would allow for him to be identified (inc. photo) therefore this information is exempt under Section 38(1)(b) of the Freedom of Information (Scotland) Act 2002- Personal Information. 

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