FOI Request State of Council Housing

Request 101001643300

Specifically, I would like to know:
- How many tenant complaints have been made about the state of local authority housing, for each of the last five years
- How many of these complaints resulted in work being done on a tenant’s property, broken down for each of the last five years
- How many units of local authority housing do you have, broken down for each of the last five years
- How many people are on the waiting list for a council house, broken down for each of the last five years

Response 07-11-2017

1. There is no requirement for us to categorise complaints in this way for reporting purposes so the only information we hold that is easily available is categorised by service area which we have recorded since 2013/14 for which I have provided the details for below.

During 2016/17, we had a total number of 78 complaints categorised as Repairs/Capital/Planned Maintenance. 

Based on complaints categorised as Repairs/Capital/Planned Maintenance we had a total of during the period:

Reporting Year Number of complaints (Repairs/Capital/Planned Maintenance)
2016/17 78
2015/16 74
2014/15 65
2013/14 49

 

However, please note that these complaints do not necessarily relate to the property condition.  For example, this could include complaints about appointments being missed, the repair service/staff or gas servicing.  It is labour intensive to manually go through each complaint to find if there are specific complaints relating to the condition of the property. 

 

The Scottish Housing Quality Standard (SHQS) is the Scottish Governments measure of housing quality in Scotland.  The SHQS is a set of five broad housing criteria which must all be met for a property to meet the standard.

Under the SHQS we have some exemptions and abeyances but all the rest of our properties meet the standard.

https://www.scottishhousingregulator.gov.uk/scottish-housing-quality-standard-shqs

2. We record if the complaint has been upheld and not is work has been carried out on a property.

For the complaints that were against Repairs/Capital/Planned Maintenance:

Year Upheld Part upheld Not upheld
2016/17 40 7 31
2015/16 43 7 24
2014/15 14 12 39
2013/14 18 12 19

 

3. This information is exempt under Section 25 of the freedom of information (Scotland) Act 2002, as data is publicly available.  This information is published on the Scottish Government website at 

http://www.gov.scot/Topics/Statistics/Browse/Housing-Regeneration/HSfS/StockPublicSector

4. This information is exempt under Section 25 of the freedom of information (Scotland) Act 2002, as data is publicly available.  This information is published on the Scottish Government website at  http://www.gov.scot/Topics/Statistics/Browse/Housing-Regeneration/HSfS/HousingLists

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