FOI Request IT Helpdesk

Request 101001737276

1. What is the total cost of your IT Helpdesk system and who is your helpdesk provider?
2. What is the total number of helpdesk tickets opened for each Moray secondary school for year 2017? 3. What is the total number of helpdesk tickets opened for each Moray primary school for year 2017?
4. For each of these tickets, what percentage of them were active directory administration tasks?
5. Do Moray Schools have IT Support within the school or is this all provided by a centralised service?
6. What brand of interactive boards are being installed in Moray schools?
7. What is the total cost of new interactive boards per school for year 2017?
8. How much was spent on the disposal of end of life interactive equipment for year 2017?
9. How many data breaches were recorded for the education network in 2017? What was the remedial action of these data breaches?
10. Is an IT Health Check test performed on the education network? If so what was the cost of this?
11. What is your password policy for the education network?

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