Visiting your home

The health and safety of our tenants, their families and our staff and contractors is our number one priority.

We know that many people may be very wary of letting someone into their home for emergency or non-emergency repairs at this time.  To reassure you we have created some guidelines to let you know the steps we are taking to keep you and your family safe.

These guidelines also rely on you and your family to take a number of measures for your own safety, and for the safety of our staff and contractors. The most important of which is to always keep a two metre distance, even if our staff and contractors are wearing PPE.  If you aren’t able to follow these guidelines then our staff and contractors may feel it is unsafe to continue working on your repair.

We will be regularly reviewing our approach to routine repairs and all of our services in line with the latest government guidelines.

The recent restrictions to household visits made by the Scottish Government refer to social visits.  Our repairs service, gas safety checks and house moves are not affected by the announcement on 22 September 2020 because specific guidance is already in place for these services.

Our guidelines are as follows:

We need you to

  • Tell us if you, or a member of your household, has symptoms of Coronavirus (a high temperature or a fever, a new continuous cough, or loss of, or change in sense of smell or taste), are self isolating or are awaiting test results
  • Keep two metres away from our colleagues at all times
  • Stay in another room if possible, open internal doors and keep all corridors clear
  • Reduce the spread of germs by covering your mouth and nose when you cough and sneeze, or use the inside of your elbow
  • Wash your hands regularly for at least 20 seconds or using a suitable hand sanitiser
  • Tell us if the repair gets worse so that we have the materials to complete the job in one visit

We will:

  • Make sure that we are only working if we are fit and well to do so
  • Keep at least two metres apart from you and your household
  • Carry and use hand sanitiser
  • Always have the personal protective equipment (PPE) that we need
  • Minimise the number of visits we take to complete a job when possible
  • Clean any surfaces we need to touch
  • Politely decline the offer of refreshments

We politely ask everyone to observe social distancing with our staff, both inside and outside your home, whether they are wearing a mask or not. Where customers are not willing to do this, we reserve the right not to enter the property.

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