FOI Request - Homelessness Complaints

Request 101002543696

I am writing to make a request under the Freedom of Information Act for information held by the council

Specifically, I would like the following information:

1. Details of any complaints made to the council regarding the handling of homeless applications since 2014, including the date of complaints, its nature, and whether there was any outcome from the complaint.
2. Details of any complaints made to the council about its staff by homeless individuals since 2014, including the date of complaints, its nature, and whether there was any outcome from the complaint.

Response 30-07-2020

This information has been published in response to a recent request, FOI 101002543568, and is therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002, information otherwise accessible. For ease of reference please find a link to the web page here and use the terms ‘homelessness’ and ‘complaint against staff’ to search the document.