Consumer Advice

Consumer Direct

Call our partner Consumer Direct, 08454 04 05 06, (lo-call rate number) for clear, practical consumer advice :- Available 9.00am to 5pm, Monday to Friday (closed on public holidays).

You can make a complaint using the online complaint form. Quick and convenient, open 24/7, with a response within one working day.

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Consumer Advice Service

We offer consumer advice and assistance and can help with disputes between consumers and businesses. When all else fails, we can assist with small claims actions.

You can get advice online from DirectGov.

Have a look at the Office of Fair Trading advice on their YouTube channel (link) on cars, electrical goods, furniture, clothes and internet shopping.

More details of the service is available - Consumer Advice and Education Policy (PDF format 7 pages 135KB)

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Consumer Scams

There are many different kinds of scams, from miracle lotions to bogus prize draws - the more you know about them, the less likely you are to fall for them.

Are you tempted by an offer - STOP- read this advice on scams first:-

Top Ten Scams

Consumer Direct Scams Page

Money Made Clear (Financial Services Authority site)

Metropolitain Police fraud alert

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Contact Details

Trading Standards
232 High Street
Elgin
IV30 1DJ

Trading Standards location map

Tel: 01343 554617
Fax: 01343 554622
Email: trading.standards@moray.gov.uk 

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