The Moray Council
PO Box 6760
Tel: 0300 123 4561
Welcome to Consumer and Business Information from The Moray Council Trading Standards Service. Call our partner Citizens Advice Consumer Service, 08454 04 05 06, for clear, practical consumer advice :- Available 9.00am to 5pm, Monday to Friday.
You can make a complaint using the online complaint form. Quick and convenient, open 24/7, with a response within one working day.
Doorstep Crime can affect anyone, but it is often older and vulnerable people who are targeted. The common types of practice include high pressure and sometimes aggressive sales techniques, carrying out unnecessary work, sometimes of a very low standard at an inflated cost and not providing consumers with their statutory cancellation rights. The most serious problems are associated with higher value home and garden repairs and maintenance.
Trading Standards advice is never to agree to work on the doorstep. Doorstep sellers are often trained in pressure sales techniques and they can be very persuasive. Your best protection is to say: “No thank you” and close the door. If you think that work is needed to your property get quotes from two or three traders and compare them. Ask someone you can trust for a recommendation, or use one of the recognised trader approval schemes listed below. Don’t hurry to part with your money – a good deal will always wait!
If you, or a neighbour or relative is approached by a cold caller and you are concerned about them we would advise you to contact the Citizens Advice Consumer Service on 08454 040506. Further advice is available here. We can supply free ‘We do not buy at the door’ stickers.
Construction Licensing Executive (CLE) - Electrical, plumbing, building, heating & ventilation, decorating.
NICEIC - Electricians
Renewable Energy Consumer Code - Small-scale renewable and low carbon heat or power generating systems
There are many different kinds of scams, from miracle lotions to bogus prize draws - the more you know about them, the less likely you are to fall for them. For more information on Scams please click here or follow the links below:-
Trading Standards ensure fair trading to protect consumers and business from unfair and unsafe trading practices. Fair trading improves consumer confidence, which in turn, encourages trade and economic growth:-
The Financial inclusion team provide advice on debt and welfare benefits:-
Promoting the five objectives of alcohol licensing:-