Consumer and Business Information

General Information

Welcome to Consumer and Business Information from The Moray Council Trading Standards Service. Call our partner Consumer Direct Scotland, 08454 04 05 06, (lo-call rate number) for clear, practical consumer advice :- Available 9.00am to 5pm, Monday to Friday.

You can make a complaint using the online complaint form. Quick and convenient, open 24/7, with a response within one working day.

What We Do

Trading Standards

Trading Standards ensure fair trading to protect consumers and business from unfair and unsafe trading practices. Fair trading improves consumer confidence, which in turn, encourages trade and economic growth:-

• Fair Trading
• Age Related Sales
• Product Counterfeiting
• Consumer Safety
• Weights and Measures
• Animal Feed Safety and Quality
• Consumer Credit

Financial Inclusion

The Financial inclusion team provide advice on debt and welfare benefits:-

• Advice and assistance with debt problems
• Advice and assistance with benefits claims and appeals

Licensing Standards

Promoting the five objectives of alcohol licensing:-

• Preventing crime and disorder,
• Securing public safety
• Preventing public nuisance,
• Protecting and improving public health
• Protecting children from harm.

Annual Report - April 2010 to March 2011

The report is available here, giving service highlights, achievements and performance information.

How Are We Performing?

Consumer Complaints Service (link).

Money Advice (link).

Contact Details

Trading Standards location map
Trading Standards
232 High Street
Elgin
IV30 1BA

Tel: 01343 554617
Fax: 01343 554622
Email: trading.standards@moray.gov.uk