• General Information
• What are the Service Aims?
• Service Review
• Don't Monkey About - Give us Your Views
• Our Vision
• Our Values
• Our Mission
• Strategic Goals
• Performance Information
• Contact Details

General Information

Welcome to Consumer and Business Information from The Moray Council Trading Standards Service.  Call our partner   Consumer Direct Scotland, 08454 04 05 06, (lo-call rate number) for clear, practical consumer advice :- Available 8.00am to 6.30pm, Monday to Friday, and 9.00am to 1.00pm Saturdays.

You can make a complaint using the   online complaint form. Quick and convenient, open 24/7, with a response within one working day. (these links open in a new window)

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What are the Service Aims?

Trading Standards is here to maintain fair trading.  We ensure consumers and reputable businesses are protected from the irresponsible and criminal minority who cut corners or deliberately set out to defraud consumers. We provide a comprehensive Money Advice Service. The 2006-07 service plan summary is available here. (PDF format  2 pages 41 KB) (this link opens in a new window)

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We want to know what your priorities are. This survey from SurveyMonkey will take a couple of minutes. We look at all responses and use them to shape future services.

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Our Vision

• Citizens have all the information to make informed consumer choices and vulnerable citizens are protected from those who would prey on them.
• Consumers and business can resolve consumer disputes quickly and easily with minimum cost and inconvenience.
• Business is well informed about consumer law.
• The enterprise and innovation of responsible business is encouraged by a ‘light touch’ enforcement approach.
• Rogue and reckless traders are inhibited and disrupted by accurately targeted enforcement action.
• Citizens facing debt problems know about free, local money advice services and can easily get assistance to tackle their problem.

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Our Values

• We recognise that staff are our most important strategic resource.
• We must monitor and understand change, and adapt to it.
• Sound information and knowledge processes are critical to service provision.
• We will seek effective partnerships and alliances.
• We are customer focused.
• We pursue continuous improvement.
• We pursue best value and efficiency.
• We will provide services equally to all users, regardless of age, location, disability, race, religion, sex or sexual orientation.

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Our Mission

• To market consumer and money advice services effectively.
• To focus efforts on vulnerable citizens who are less able to protect themselves.
• To provide a small claims representation service and advice on alternative dispute resolution (ADR).
• To proactively provide mainstream business with valued advice on consumer law.
• To eliminate unnecessary enforcement activity that impacts on responsible business and generally to implement the Government’s regulatory reforms.
• To take effective action against rogue and reckless traders to prevent, or minimise, the harm caused by consumer malpractice.
• To develop staff competencies to provide flexibility and quality service delivery.
• To develop systems that give a good understanding of: -
  • Stakeholders needs.
  • The current environment.
  • The future environment.
  • Our performance.

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Strategic Goals

• To be in the top quarter of Scottish Trading Standards authorities for consumer and business satisfaction ratings, as measured by Department of Trade and Industry performance measures.
• To reduce the number of business inspections by a third.
• To offer one-to-one business advice in a planned programme.
• To increase the number of new multiple debt clients to 500 a year.
• To provide a quality assured money advice service, including the capacity to assist Debt Arrangement Scheme clients.
• To assist with initiatives to improve financial literacy.
• To have three staff with necessary competencies for: -
  • Debt Arrangement Scheme casework.
  • Petroleum enforcement.
  • Feed safety enforcement.
  • Weights and measures enforcement.

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Performance Information

Further information on Trading Standards' performance is available   here.

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Public Register of Feed Estabishments

A list of Feed Establishments registered under EC Regulation 183/2005 (Feed Hygiene Regulations) is available for inspection at Trading Standards, 232 High Street, Elgin or on request by post. Please telephone Trading Standards on 01343 554612.

 Contact Details

Trading Standards location map
Trading Standards
232 High Street
Elgin
IV30 1DJ

Tel: 01343 554617
Fax: 01343 554622
Email: trading.standards@moray.gov.uk

We welcome comments and suggestions on the Trading Standards service. Please write or e-mail to:-

Trading Standards Manager
232 High Street
Elgin
IV30 1DJ

Tel: 01343 554610
Email: trading.standards@moray.gov.uk

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