FOI Request - IT Service Management System

Request 101003855030

1.  What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc

2.  Running costs: Please provide the past 18months (since April 2024) costs against the below line items.

      Item                                                                                                     Total
1.1 Implementation (if applicable)
1.2 Subscription / Licencing
1.3 Support
1.4 Professional Services (project work etc)
1.5 Managed Services (where applicable)
1.6 Approximate Staff costs ass'c with running the platform  And/Or
1.7 Number of FTE associated to platform operations (if unable
      to provide answer to 1.6)

Response 03-10-2025

1. Sunrise

2.