Customer Experience, ICT & Digital Services
Customer Experience, ICT and Digital Services
The service cover the following areas of council operations:
- Customer Service Centre
- Customer Experience and Channel Shift
- Business Processes
- Digital, Data and Technology
- Product and Service Development
- Innovation
- Cyber Security
- IT Performance
Service Plan 2025 - 2028
Performance Reports and Quarterly Monitoring Tables
| 2027-28 | 2026-27 | 2025-26 | ||||||||||
| Service Plan | √ | √ | ||||||||||
| Q4 | Q3 | Q2 | Q1 | Q4 | Q3 | Q2 | Q1 | Q4 | Q3 | Q2 | Q1 | |
| Performance Reports | N/A | |||||||||||
| Service Plan Actions Progress | √ | √ | N/A | N/A | ||||||||
| Service Plan Performance Indicators | √ | √ | N/A | N/A | ||||||||
| Service Performance Indicators | √ | √ | N/A | N/A | ||||||||
| Service Complaints | √ | √ | N/A | N/A | ||||||||
Strategies, Plans and Annual Reports
| Strategy / Plan | Availability | Annual Report | |
| 2024-25 | 2023-24 | ||
Audits and Inspections
Benchmarking
Local Government Benchmarking Framework (LGBF)
The Local Government Benchmarking Framework (LGBF) brings together a wide range of information about how all Scottish councils perform in delivering services to local communities.You can explore and compare the data for Local Authorities and Scotland here.
Online Services