Customer Contact Team
Tel: 01343 563456
You can pay your Council Tax online
If you would like to find out about other ways of paying Council Tax please use the link on the left called How do I Pay?
Council Tax is levied on all domestic properties. The Council Tax income collected by the Council contributes to the provision of front-line services to the community. The services include education, housing, police and fire services, roads and social work. The amount you pay depends on the valuation band in which your property has been placed.
The Assessor is responsible for putting each home into a valuation band. Your property is placed in a valuation band, which relates to its capital value at 1st April 1991. Each home will receive one bill. The valuation band in which your property has been placed will be printed on your bill. You can, in some circumstances, appeal against your banding. Any appeal against a banding must be submitted to Grampian Assessor
Council Tax bills also contain Water and Waste Water (or sewerage) Charges for domestic properties. These charges are set by Scottish Water and Moray Council acts as a collection point for the water authority. If you are receiving benefit, and are not in receipt of discount, you may receive a pro-rata reduction award of up to a maximum of 25% in your Water and Waste Water Charges.
At the start of each financial year, a Council Tax bill will be issued. It states the amount to be paid and the dates on which payments should be made. If your circumstances change during the year, we will issue you with an amended bill, notifying you of the revised sum payable.
You will be responsible for the payment of Council Tax for the property in which you live. If you are the owner or the tenant of a unoccupied domestic property, or you own a Second Home, you may also be liable for the payment of Council Tax for it.
Payment of your Council Tax instalment should be made on or by the payment date stated on your Council Tax bill. If we do not receive payment, we may issue you with a reminder-notice. An individual reminder-notice will be issued to each person liable and will state:
We will issue two Reminder-Notices to you in any financial year. If you fall into arrears with payment of your instalments for a third time, we will send you a Final-Notice.
We understand that some people may have problems paying their Council Tax bill. We are committed to assisting you to manage payment of your account. If you encounter any difficulties paying your Council Tax bill, please contact Moray Council's Customer Contact Team, or visit your local Council Access Point as soon as possible. We will try to help you to resolve these problems and we promise that any conversation you have with us about your personal financial circumstances will be completely confidential.
We have a duty to all those Council Tax payers who pay their Council Tax on time to make sure that all possible action is taken to recover unpaid Council Tax from those who refuse to pay. These are monies which are legally due to the Council and contribute to financing the front-line services the Council provides to the Community. We are always willing to resolve payment difficulties at an early stage and are prepared to negotiate realistic payment arrangements where possible. It is only a last resort that we employ enforcement measures.
If you fail to pay a Reminder Notice or a Final Notice issued to you and fail to contact us to discuss payment, we may apply to the Sheriff Court for a Summary Warrant. We do not need to contact you when applying for it. If the sheriff is satisfied with our application, and grants us a warrant, a surcharge of 10% of your outstanding balance will be added to your account.
If your account is passed to the Sheriff Officer, they will request you to either pay the amount due in full or may contact with regard to making an arrangement for payment. If no contact is made the powers available to the Sheriff Officer are:
If the Sheriff Officer takes any of these enforcement measures against your account, you will incur additional fees.