Introduction
Trading Standards has a mix of performance measures set by the Audit Scotland and by the Department of Business, Enterprise and Regulatory Reform to measure the time taken to complete work, the numbers of business inspections completed and satisfaction levels of consumers and business.
Consumer Advice and Assistance
Time Taken to Assist Clients with Consumer Complaints.
This gives the satisfaction rating of citizens who have used the consumer complaints service. this is based on 181 replies which is 15% of service users. Any result based on a sample has a margin of error - you have probably seen election poll results saying that results have a margin of error plus or minus 3%. The margins of error are shown as black bars. While Moray's performance looks better than the Scottish average, there is no significant difference due to the margins of error.
Business Inspection and Advice
Time Taken to Answer Business Advice RequestsBusiness advice is given in response to enquiries by individual businesses. It includes approaches made in person and enquiries received by letter and telephone, but excludes advice given as part of a routine inspection of trading premises.
The indicator does not provide information on the quality of any advice or investigation, or on its usefulness to the consumer or business. The target for 2008/2009 is to complete 98% of business advice requests within 14 days.
Percentage of Planned Inspection Visits to High Risk Business Completed on Time
These measures are the percentage of business inspection visits to high and medium risk businesses completed on time. High risk businesses are inspected once a year, and medium risk businesses are inspected once every two years.
Business Satisfaction