Your rights over personal information held about you by the Council

In this note we explain your rights, as a user of Council services, to see your personal information and be provided with information about the uses to which it is put.

• What are your rights?
• Why do we keep personal information?
• Who do we share information with?
• What sort of information do we hold?
• How do we keep the information and who is responsible?
• Are the records confidential?
• How long are records about you held?
• How do you ask to see your information?
• What information will you receive?
• Can you see information about members of your family or any other person?
• How will you be given the information?
• Will you be charged a fee for information provided?
• How long does it take to provide you with the information?
• What should you do when you get the information?
• What do you do if the information provided is incorrect?
• When are data inaccurate?
• How can you have inaccurate data about you corrected?
• What do you do if you think you have not been given all the information you asked for?
• Do you have any rights under the Data Protection Act and what are they?
• How do you go about this?
• How will you know if the authority has made any decisions about you based, wholly, on automated processes?
• Is there a time limit for you to write to the authority?
• How can you be sure the authority has complied with your notice(s)?
• What do you do if the Authority does not reply or refuses to comply with your notice?
• Under what circumstances can you claim compensation?
• Are you entitled to compensation as a result of our use of inaccurate data?
• What can you complain to the Commissioner about?
• What will the Commissioner do?
• Do we provide you with help in understanding the information?
• Address to which requests for Access should be sent