Sheltered Housing

What is sheltered housing?

It is housing which offers you low level housing support via a warden service and helps you to continue to live independently in your home.  

Sheltered housing is usually one or two bed properties, built either as part of a complex or located in groups.  It is normally suited to older people, but may be available to younger households in need of support.  

A warden is available during the daytime to check on the welfare of residents and can be called on in case of emergencies.  The warden will check on residents to make sure that they are safe and well.  They may also organise social activities within the communal areas.

In Moray, most sheltered housing is owned by us or housing associations.

Where do you have sheltered housing?

We have schemes in the following locations:

  • Buckie (Wallace Avenue)
  • Elgin (Gurness Circle, Larch Court, Mossend Place, Muirfield Court and South College House)
  • Forres (Leys Road)
  • Lossiemouth (Marine Terrace)
  • Portgordon (Crown Street, Crown Terrace and Craiganroan Corner)

Other social landlords may also have schemes in Moray.  For further information see our 'Guide to Housing Options in Moray'.

How do I apply?

To apply for sheltered housing you will need to apply to the Common Housing Register.  This will let you make one application for social housing in Moray and Aberdeenshire.  You will need to register online here, apply online.  If you need help to apply, please phone us on 0300 1234 566.

The apply4homes website only collects you information.  It does not make any assessment of your housing need.  This will be assessed by each partner's Allocation Policy.  (You can find these on the apply4homes website).

Once you have filled in an online application for housing, you will need to send us a medical assessment form.

What is a medical assessment?

A medical assessment is the process that we use to assess your health.  It will determine if you should get a certain type of housing or if we can award points to improve your position on the housing list. 

You can get a copy of the medical assessment by:

  • click  (medical assessment-pdf);
  • phoning us on 0300 1234 566;
  • emailing us at housing;
  • visiting your local access point.

When a vacancy comes up in sheltered housing, we consider all suitable applications on the list for that area.  We usually offer the tenancy to the person with the most points.

How much does the accommodation cost?

There are two parts to the cost of sheltered housing – the rent and a service charge.  You may be able to get help to cover this, depending on your income.


If you have a limited income you may be entitled to Housing Benefit  to help with the rent.  Different schemes in Moray have different rents.  The actual amount for a property is given in the offer letter we send you.  Rents vary from around £26 to £45 a week depending on where the scheme is and the facilities it has.

Service charge

The service charge covers the cost of the warden service, which is not included in the rent charge.  The amount you will pay depends on your income.  We can carry out a financial assessment with you before or during your tenancy.  If you do not want to have an assessment, or your income is assessed as exceeding the maximum allowed, you will need to pay the full cost.  The weekly service charge is currently £29.75.

What is an alarm system?

We have fitted various systems in every unit of sheltered housing to protect tenants.

Community alarm systems

We fit these in every sheltered housing home to make sure that you can get help easily when you need it.  The community alarm system works through the phone lines.  We will give you a neck pendant or wristband to wear.

Smoke alarms

The smoke alarm will sound whenever levels of smoke or heat reach a dangerous level.  We service them at least once every year to make sure that they will work when you need them.  Smoke alarms are linked to the electricity supply in the house and have a battery as well for backup in case you have a power cut.

Carbon-monoxide alarms

We fit carbon-monoxide alarms in the same way.  They can detect dangerous gases that have no smell.  If gases are found, the alarm will make a loud sound.  We service these alarms every year.

 For further details click community alarm system.

How do I get help?

You just need to press the pendant or wristband button, or the red button on the alarm.  This gives you immediate voice contact with the control centre.  You will hear the system dialing through and will hear a message telling you that you are being connected.  Either the warden on duty or a member of staff at the control centre will talk to you and find out what the problem is.  If you cannot be heard, the warden (or another person you have chosen to keep a spare key to your house) will come to help you.  If you cannot open the door and no-one can get in using a key, we will call the emergency services.  
You can ask for help at any time of the day or night and as often as you need it.

What does the warden do?

The warden on duty will contact you every day, if that is what you have requested (you decide how often you would like the warden to call).  The warden will make sure that you are safe, comfortable and are keeping as well as possible.  They will arrange help for you if you need it.  For example, they can arrange for you to see a nurse, doctor or home help, or can arrange for repairs to your home.  You can call the warden if you have any problems with heating or anything else in your home.

In exceptional circumstances the warden may be able to help you by getting any prescribed medicine urgently, or to make a simple meal.  However, this has to be very limited because there are others who may need help too.  The warden's main task is to make sure that you get the help you need.

What do I do if the warden is not there?

It is not possible for the warden to be there all the time, but the alarm system is.  If the warden is not available, the control centre will respond.  The staff there will get help for you from one of the people you have chosen to keep a spare key or from the emergency services.

Can I have a pet?

You can keep a pet in sheltered housing but you must tell the warden about it.  If you have a pet, you must keep it under control.  You must look after your pet properly and make sure it is not a nuisance to your neighbours.

More information

We have a leaflet “A Guide to Housing Support Services” which explains our Housing Support Services Policy –sheltered housing falls under housing support services.


Sheltered housing services are regulated by the Care Inspectorate .

Contact Us

Housing and Property

0300 123 4566


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