Housing and Property
Tel: 0300 123 4566
Email: housing@moray.gov.uk
Rent
- When to pay your rent
- How much rent you should pay
- How you can pay your rent
- Where you can pay your rent
When you should pay your rent
You must pay your rent each Monday for the week to come from the date your tenancy starts. You may pay each month as long as you pay for the month to come. You may be entitled to four rent-free weeks at set dates during a year. However, if your rent is not up to date, we will still expect you to pay rent during these weeks.
How much you should pay
Your tenancy agreement tells you the exact amount of rent and any other charges that you must pay. If you decide to pay each month, the amount will depend on whether you pay every four weeks or every calendar month. If there is any increase in your rent, we will tell you by sending you a rent increase letter (which we issue each February).
How you can pay your rent
- At your local Post Office or any PayPoint outlet using your "Council House Rent" plastic payment card. Please keep your receipts as proof of payment. Please do not send cash to us.
- By standing order – ask your nearest Access Point for a form. Fill in the form and return it to your area housing office. They will send it to your bank or building society, which will pay your rent straight to us from your account. Remember to tell your bank or building society every time your rent changes. The bank or building society will not automatically amend the amount unless you tell them to.
- By direct debit – download a form
or ask for one at your nearest Access Point. Fill in the form and return it to your nearest Access Point. They will send it to your bank or building society, which will pay your rent straight to us from your account. We will tell you if the amount of rent changes, and your bank or building society will automatically amend the amount you owe. - By credit or debit card, including Switch, MasterCard, Visa, Visa Electron and Delta, online or by calling the Contact Centre (0300 123 4566) or using the 24hr automated payment line (0845 601 4444). Card charges are applicable.
- By Housing Benefit – if you are receiving Housing Benefit, we will tell you the amount you will receive. The payment you make will be the amount of rent that is not covered by Housing Benefit. If your circumstances have changed and you no longer receive Housing Benefit, you must pay your rent in full.
Where you can pay your rent
At any Post Office or PayPoint outlet, a list is available here.
