Check your rent balance and make a payment at any time using our rent balance tool. First, you’ll need to sign up to myaccount and match it to your housing account. Check your rent balance.

We will tell you how much your gross rent is, but this may be reduced if you receive housing benefit or Universal Credit. Your rent is due each Monday for the week ahead, or you can pay in advance for a specific period, for example a month or six weeks. If your rent is up-to-date, you may be entitled to a number of rent free weeks (PDF) during the year.

Universal Credit is changing to full service from 27 June 2018. We have published a leaflet that gives you more information about Universal Credit which gives more information on what full service means and advice on making a claim. You can read the leaflet here (PDF).

Paying your rent

You can pay your rent:

  • by credit or debit card using our safe online payment system.
  • at the Post Office or any PayPoint outlet, using your council house rent plastic payment card - please keep all receipts.
  • by Standing Order - download a form (PDF). Remember to tell your bank if your rent changes as they won’t automatically update it.
  • by Direct Debit - download a form (PDF). Any changes to your rent will be made automatically, and we will let you know beforehand.
  • by Housing Benefit - if you receive housing benefit, this will pay some or all of your rent. You must pay any outstanding rent not covered by the benefit.

How we set council house rents

You can read our Rent Setting Policy, which was introduced in April 2006 and aims to make sure that rents are affordable. Currently our rents are amongst the lowest rents for local authorities in Scotland.  Read our rents leaflet for 2018/19 (PDF)

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