Housing Policies

We set out our housing principles and priorities in the form of policies. These guide the work we do, so that we deliver an effective and efficient housing service to you.

Policies are created and altered through changes in legislation, the requirements of the Scottish Government, management and public concerns as well as tenant feedback.

Housing consultations

We identify our aims and priorities, have an open consultation process and decide specific actions. After this, we present any policy changes to our Communities Committee, who have the final say in approving the policy or not.

Current housing policies

View our current policies by alphabetical order:

Allocations       Mutual exchange
Asbestos management          Neighbour nuisance and anti-social behaviour
Assignation of tenancy (Due for review) Mutual exchange
Common repairs    Private landlord registration enforcement
Decoration allowance Rechargeable repairs
Estate management     Rent arrears
Evictions Rent setting
Gas safety management    Response Repairs
Grass cutting scheme     Short Scottish Secure Tenancy
Homelessness     Tenant downsizing incentive scheme
Housing customer feedback    Temporary accommodation charging
Housing support services Void management

Protocols

Armed services referral (PDF): The process we use for jointly working with the Ministry of Defence’s Joint Services Housing Advice Organisation (JSHAO) to make sure that Armed Forces Personnel receive appropriate housing advice upon their discharge from the forces, to help with their transition back into the community.

Prison referral (PDF): The process which has been developed with various prisons throughout Scotland, to establish the necessary process for those being released from prison. This aims to achieve better housing outcomes for offenders.

MHSCP hospital discharge (PDF): This process has been developed by Moray Health And Social Care Partnership (MHSCP) with significant input from the housing service to ensure a patients housing situation is identified and dealt with appropriately during their time in hospital or upon their discharge.

Contact Us

Housing and Property

housing@moray.gov.uk

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