Moray Community Mediation Service

• Introduction
• What is mediation?
• What will happen?
• Why does it work?

Introduction

Moray Community Mediation is an independent service managed by SACRO and sponsored by Moray Council and the Scottish Government.  The service aims to:

• Help to resolve disagreements between neighbours and other people or groups.
• Help to resolve problems with noise, parking, rubbish, children, pets, fences, damage to property, etc.

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What is mediation?

• Mediation is a way of dealing with disputes that helps those involved reach an agreement which everyone can live with.
• Mediators are independent people who will listen to all sides and help find common ground.
• Mediation is free, voluntary, confidential and impartial, and can stop problems getting out of hand.

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What will happen?

• A mediator will visit you to hear about the difficulty and discuss options with you.
• If you agree, they visit the other person/people involved and hear their views.
• If everyone wishes to, we will help all concerned work out a mutually acceptable agreement.

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Why does it work?

More than 90% of face-to-face mediations end in agreement

To access Moray Community Mediation Service please contact your local area housing office, your registered landlord, your local Police Office or the Citizens Advice Bureau.

For further information on the process of mediation please contact SACRO or email info@aberdeen.sacro.org.uk.

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