"Working together to provide the best possible service to our customers"

We have revised our customer-care standards to make sure we treat all our customers politely and helpfully. Use the following links to view our policy and standards. (The following  links will open in a new window)

• Customer Care Policy (6 pages, 83.8 KB)
  
  
• Customer Care Guidelines for Staff
  
  
• Customer Care Standards   (1 page, 2.4 MB)