The Street Lighting section is responsible for the repair and maintenance of street lighting units (including associated signs, bollards, traffic lights and pedestrian crossings).
We aim to repair all known street lighting faults within five working days however, efforts are made to group faults into geographical areas in order to maximize the efficiency of our
repair crews. This may result in us not being able to meet the five working days target on every fault.
Emergency Faults - If you consider that the fault could cause immediate harm to people it would be appreciated if you could contact us immediately by calling 0300 123 4565 during office hours (8.45am – 5pm Monday to Friday) and 03457 565656 outwith office hours (5pm – 8.45am Monday to Friday, and at weekends).
Non-Emergency Faults - To report a non-urgent street lighting fault, please contact us using our online form.
Please be aware, that the council is not responsible for Street Lighting apparatus on the Trunk Road network (the A96 from Aberdeen to Inverness, and the A95 from Keith to Aviemore). Lighting faults on these roads should be reported to BEAR (Scotland) Ltd who manage the Trunk Road network within Moray on behalf of Transport Scotland.
Programme of Works
A programme of planned street lighting schemes is prepared each year as part of the Annual Works Programme are identified to address a number of issues such as life expired columns, cabling issues and lighting level deficiencies.
New Housing Developments
A developer is responsible for providing street lighting on roads and footways that are to be adopted by us, and any required integration into the surrounding network. Once street lighting is operational within a new development, the developer is responsible for its maintenance until we formally adopt the road.