National Entitlement Card - How to Apply

Under 22’s Free Travel

5-21 year olds living in Scotland can now apply to access free bus travel from 31 January. All other eligible applicants will be proactively encouraged to apply at a later date.

Even if you already have a National Entitlement Card or Young Scot National Entitlement Card, you must apply for a new or replacement card to travel by bus for free. Parents or guardians must provide approval for children aged between 5-15 to access the scheme by applying on their behalf. Young people aged 16-21 should apply themselves. The Transport Scotland website provides all the information needed to apply.

There are two ways to apply:

Online at or through (if this is used by your childs school) If you cannot, or do not want to, apply online please contact Customer Service by email: or 0300 123 4565 who can tell you how to proceed.

Over 60s or Disabled applying for a new card can now apply online at No application form will be required in this case.

Renewals, replacement photos, lost, stolen or damaged cards: You can now request these online at No application form is required

  • If you cannot provide the relevant digital evidence to allow you to apply online please contact Customer Services, by email: or phone 0300 123 4565, with your name, date of birth, full address and previous address, if you have moved since your last card was received.

Please view the impact of COVID-19 on the production of National Entitlement Cards.


Contact Us

Customer Services
Council Offices
High Street
IV30 1BX

0300 123 4565

Rate this Page