We will provide a plastic payment card similar in size to a bank card. This card contains your personal payment details and can be used to make payment at any UK Post Office or PayPoint outlet, look for these logos:
The Council will write to you and tell you how much you need to pay. If any changes are made to the amount you need to pay we will write to you again as many times as necessary. If you have a question at any point about your account you should telephone the Customer Contact Centre on 01343 563456.
No, they will not. All of your financial details with us remain completely confidential.
No, this is a free service.
For these bills you will be issued a letter which contains a barcode. Take the part with the barcode on it along to the payment outlet so that it can be scanned. You should tell the cashier how much you wish to pay and you will be issued with a receipt which you should keep as a record of your payment.
Yes. You can make payments at outlets across the country. Simply look for the Post Office and PayPoint logos shown in here
Yes. They will need the payment card and you should tell them how much you want to pay. Always make sure that you receive a receipt and that the payment details are correct. Keep this receipt as a record of your payment.
The Council will only issue you with a new card if your account details change. Otherwise, the card will last several years. If your card is lost or stolen you should telephone the Customer Contact Centre on 01343 563456 and we will arrange for a new card to be sent to you.
You should allow up to 3 days for Post Office and PayPoint transactions to reach your account.
If you are having difficulty paying any of your charges you should telephone the Customer Contact Centre on 01343 563456 as soon as possible so that we can provide you with advice.
No. There are several other payment methods which you may want to use. If you would prefer to pay by one of these methods you should telephone the Customer Contact Centre on 01343 563456.
Find your nearest Post Office and PayPoint locations
Telephone 01343 563456