Getting Support From Community Care

Getting in Contact

There is now a single point of contact for Community Care in Moray, making it easier and quicker for people to get the information and support they need to help themselves to live independently in their own home for as long as possible.

The Access Care Team advisors are available by calling 01343 563999 Monday to Friday from 8.45am to 5pm.

Enquires and referrals can also be made by emailing accesscareteam@moray.gov.uk or by writing to the Access Care Team, Community Care, Moray Council, 2-10 High Street, Elgin IV30 1BY.

There is also an opportunity for people to make an appointment to see a member of the Access Team to discuss matters face-to-face. Community care enquiries can continue to be made at the council access points in Buckie, Elgin, Forres and Keith.

What Happens When I Call?

All initial community care enquiries from the public will be channelled through the new Access Care Team for Community Care at Moray Council.

Calls to the single number 01343 563999 will be answered by one of the experienced frontline advisors who have a wide knowledge of all aspects of community care. They will be able to offer key information and advice about the best ways in which an individual’s care needs could be met.

An initial screening assessment can be provided over the phone which is aimed at resolving lower level care needs as quickly as possible. This could be through signposting to a voluntary sector or community based service, or through services provided by Community Care to support peoples’ independence, such as telecare including the community alarm, occupational therapy, care at home, day services, equipment and adaptations.

If a community care service could best meet an individual’s needs, the referral details will be speedily redirected by the advisors to the community care officers, social workers and occupational therapists in the Access Care Team, who will arrange to meet the person to carry out an assessment.

What is an Assessment?

This is an opportunity to discuss with you the challenges you face in life which impact on your independence, and the support which could make a difference.

The Eligibility Criteria 

We try to be flexible when deciding if you are eligible for social care services, however, resources are limited and we cannot help everyone who approaches us. In order to ensure the decisions we make are fair, we use an Eligibility Criteria to decide if you have priority needs.

Your needs may be consider as being critical or substantial, moderate or low, based on the risk to your independence and risks of harm or danger if your needs are not addressed.

Contact Us

Access Care Team

01343 563999

accesscareteam@moray.gov.uk

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