Homelessness Policy - Accessing the Service

The Council will ensure that the homelessness services are accessible to any person who requires assistance, 24 hours a day and 7 days a week.

The service is accessed by the Council’s customer service points and contact centre which receive initial enquires and will either provide a response to an enquiry or refer the enquiry to the appropriate team or officer. 

In an emergency, out with normal working hours, the Council provides advice and assistance through the Council’s Out of Hours Service.  The availability of this service is publicised at strategic places throughout Moray and can be accessed using the Out of Hours phone number (see the Contact Us box on this page). 

View the next section of the policy: Information and Advice

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Contact Us

Emergency Out of Hours

03457 565656

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