Homelessness Policy - Maintaining Contact with Customers


Maintaining contact with customers

Customers will be notified of their decision within 28 days from the date of their homeless application.  Where a customer has been assessed as homeless, they will be contacted at least every 3 months to review their circumstances. 

Customers who are placed in temporary accommodation will be contacted on a weekly basis.

View the next section: Notification of Outcomes 

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