Homelessness Policy - Notification of Outcomes

The decision on a homelessness application will meet the requirements of the homelessness legislation and Code of Guidance on Homelessness 2005 . The decision letter will explain how and why the decision has been reached, give advice on what happens next, and include contact details of the officer dealing with the application.  Details will also be given on how to request a review of the decision, list sources of independent advice and give advice on the availability of temporary accommodation.

The decision will normally be made within 28 days unless sufficient information cannot be obtained in that time.  The officer will agree with their line manager on whether to accept the case without the full information or advise the customer that the case will be continued and give reasons

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