Housing Service - Eviction Policy - Section 12

12.     Review and Complaints Process

12.1   Tenants who are not satisfied with the way the Council has dealt with enforcement action against their tenancy can ask for an explanation from their Area Housing Manager.  If the tenant is not satisfied he/she can ask the Housing Services Manager to review their case before eviction action is undertaken. In such circumstances, the Housing Services Manager will undertake the review within 5 working days. 

12.2   If the tenant remains dissatisfied, the tenant will be advised of the Council's Complaints procedures. The Complaints Procedure is available to any applicant who is not satisfied with the way in which their case has been dealt with.  Details of the Complaints Procedure can be obtained from any Council Access Point or by downloading a leaflet from our Complaints page. 

View Section 13 - Performance Monitoring

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