FOI Request - Complaints to Trading Standards About Letting Agents
The number of recorded complaints Trading Standards team received about letting agents charging prospective clients deposits/holding fees but not letting them move in, and then refusing to pay their money back.
How many of these cases led to any action being taken, and what that action was?
(a) 1 January 2011 to 31 December 2011
(b) 1 January 2012 to 31 December 2012
(c) 1 January 2013 to 30 September 2013
(b) One recorded complaint. On that occasion in August 2012,the consumer was provided advice on how to deal with the issues and communicate with the company who traded out with Moray. They were advised to return to Trading Standards if their actions were unsuccessful. They did not return.
No action was taken against the trader.