FOI Request - IT Department

Request 101000224416

1. Do you have an IT Service Desk? and is in internal or out sourced?

2. How many staff work within IT? and how many of those staff work within your IT service desk?

3. How many customers does the IT service desk support?

4. Which service desk management software or incident recording tool is used?

5. How many licences do you have?

6. What is the 2013/14 cost of your service desk software solution?

7. Which remote assistance tools does your IT support use?

8. What proportions of your computers run Windows XP? Approximate %

9. What proportions of your computers run Windows 7? Approximate %

10. What proportions of your computers run Windows 8? Approximate %

Response 10-03-2014

1. Yes - internal

2. 50 staff in total - 2 dedicated to the service desk.

3. Circa 3000 customers.

4. Sunrise Software

5. 20 licences plus 3 web client licenses.

6. £7,500

7. Dameware

8. 95%

9. 4%

10. <1%

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