FOI Request - Council Tax - Customers ADHD

Request 101000274241

1. What is the total number of households from which you collected council tax and how many are in each council tax band?
2009-10, 2010-11, 2011-12, 2012-13, 2013-14

2. How many households went into arrears with their council tax and into which council tax bands did they fall?
2009-10, 2010-11, 2011-12, 2012-13, 2013-14

3. How many households went into arrears with their council tax for more than one of the five years above and into which council tax bands did they fall?

4. When a household goes into arrears, how many months are allowed either to pay the council tax arrears or agree an arrangement to pay them?

5. What action is taken if the arrears are not paid or no arrangement is agreed?

6. When a customer makes themselves known as having ADHD, is this flagged for future contact?

7. Are staff who have contact with customers trained in how to interact with people with ADHD?

8. Do you have procedures specifically for interfacing with customers with ADHD, including written, face to face and telephone.

Response 09-09-2014

1. A breakdown of the total amount of properties and the breakdown of the properties by valuation band is listed below:

1 April 2009

Total Number of Properties: 41,276

Number of properties in Band A: 11,974
Number of properties in Band B: 10,168
Number of properties in Band C:  6,137
Number of properties in Band D:  5,919
Number of properties in Band E:  5,111
Number of properties in Band F:  1,749
Number of properties in Band G:    560
Number of properties in Band H:    108

1 April 2010

Total Number of Properties: 42,088

Number of properties in Band A: 12,005
Number of properties in Band B: 10,243
Number of properties in Band C:  6,199
Number of properties in Band D:  5,976
Number of properties in Band E:  5,182
Number of properties in Band F:  1,804
Number of properties in Band G:    573
Number of properties in Band H:    106

1 April 2011

Total Number of Properties: 42,532

Number of properties in Band A: 12,016
Number of properties in Band B: 10,342
Number of properties in Band C:  6,323
Number of properties in Band D:  6,038
Number of properties in Band E:  5,268
Number of properties in Band F:  1,858
Number of properties in Band G:    581
Number of properties in Band H:    106

1 April 2012

Total Number of Properties: 42,927

Number of properties in Band A: 11,991
Number of properties in Band B: 10,450
Number of properties in Band C:  6,433
Number of properties in Band D:  6,100
Number of properties in Band E:  5,350
Number of properties in Band F:  1,906
Number of properties in Band G:    591
Number of properties in Band H:    106

1 April 2013

Total Number of Properties: 43,360

Number of properties in Band A: 12,003
Number of properties in Band B: 10,505
Number of properties in Band C:  6,536
Number of properties in Band D:  6,168
Number of properties in Band E:  5,476
Number of properties in Band F:  1,963
Number of properties in Band G:    602
Number of properties in Band H:    107

1 April 2014

Total Number of Properties: 43,635

Number of properties in Band A: 12,008
Number of properties in Band B: 10,512
Number of properties in Band C:  6,578
Number of properties in Band D:  6,228
Number of properties in Band E:  5,580
Number of properties in Band F:  2,009
Number of properties in Band G:    613
Number of properties in Band H:    107

2. We do not maintain a record of the number of households that enter into arrears, rather we deal with individual accounts and multiple accounts may be payable by a single household, therefore this information is exempt under Section 17 of the Freedom of Information (Scotland) Act 2002; information not held.

3. We do not maintain a record of the number of households that enter into arrears, rather we deal with individual accounts and multiple accounts may be payable by a single household, therefore this information is exempt under Section 17 of the Freedom of Information (Scotland) Act 2002; information not held.

4. When a household enters into arrears in payment of the instalments on their Council Tax bill or fails to pay a Council Tax bill which is payable by a single instalment, the council will seek remedy by using the powers which are available to it in law. For unpaid instalments, a reminder-notice will be issued.  It will request payment in full of the instalment arrears within seven day or payment of the full balance of the account within fourteen days.  For an unpaid single instalment, a final-notice requesting payment in full within fourteen days will be issued. In each case an extended period to make payment may be agreed, the length of which will be dependent on the debtors' circumstances and the amount of the debt.

5. If no response is made to the issue of a reminder-notice or a final-notice, the council will obtain a summary warrant from the Sheriff Court and pass the debt to its firm of Sheriff Officers for enforcement.

6. The Revenues and Benefits service does not automatically flag any person as having ADHD.  It does make provision to support vulnerable persons by use of its Visiting Officer service.  Any person with ADHD who required additional support to deal with Council Tax and Benefits issue would be supported via this service.

7. Revenues and Benefits staff have received no specific training in dealing with enquirers who suffer from ADHD but all of its front-line staff have received extensive training in dealing with all members of the public regardless of their needs or illness in a similar manner.

8. The Revenues and Benefits service has no specific procedures which detail the manner in which its staff should deal with enquirers who suffer from ADHD.

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