FOI Request - Complaint Details
1. Does your council have an overall complaints manager/director for your council? Or are complaints managed within each separate department?
2. Does your council use an overall complaints management system/software or are complaints managed individually by each department?
3. Can you please provide the Name, Phone Number, Address and E-mail Address details for the Complaints Manager/Director for your council please, If applicable?
1. Complaints are managed within each department. We do have a Complaints Officer (PPR & Communications Officer) who can assist with the handling of complaints.
2. In-house database to record complaints across the Council.
3. Complaints Officer - firstname.lastname@example.org