FOI Request - Noise Complaints Information

Request 101000341983

NUMBER OF NOISE COMPLAINTS
1. How many noise complaints did you receive in 2009 and 2014? Please also provide figures for the first quarter of 2015.

Please give an overall number as well as a categorised break-down on where the noise originated. The categories should be whichever way you store the data.

COST OF NOISE COMPLAINTS
2. Please provide an estimated cost for an initial assessment of a noise complaint in 2009 and in 2014. Please also provide a figure for the first quarter of 2015.
                                                                                   
3. Please provide an estimate for the total cost to the council in relation to noise complaints in 2009 and 2014. Please also provide a figure for the first quarter of 2015. This should include all aspects from initial consultation to any action required and administration costs.

NOISE COMPLAINTS ACTION
                         
4. How many noise complaints, not related to noise from residential properties, were referred to the police in 2009 and 2014? Please also provide a figure for the first quarter of 2015.
If you are unable to break it down in this way, please state this in your answer and provide an overall number of complaints referred to the police in 2009, 2014 and the first quarter of 2015.

5. How many noise complaints had further action taken in 2009 and 2014? Please also provide figures for the first quarter of 2015.
Further action should include anything other beyond an initial consultation.

6. How many noise abatement orders were issued in 2009 and 2014? Please also provide figures for the first quarter of 2015.
Please exclude any noise abatement orders issued to residential properties.

BUILDING PROJECTS                      
7. How many council-organised construction (including road) projects did you have in operation in 2009 and 2014? Please also provide figures for the first quarter of 2015.

8. How many council-organised construction (including road) projects had extended working hours in 2009 and 2014? Please also provide figures for the first quarter of 2015. Extended working hours should be outside the council’s recommended period.

For example:
If your council’s construction hours are normally Monday-Friday 7:30am-6pm; Saturday 8am – 4pm; Sunday 10am – 4pm, you should count any work that took place outside of those hours.

9. How many construction projects (outside of council projects) were granted extended working hours in 2009 and 2014? Please also provide figures for the first quarter of 2015. Extended working hours should be outside the council’s recommended period.

For example:
If your council’s construction hours are normally Monday-Friday 7:30am-6pm; Saturday 8am – 4pm; Sunday 10am – 4pm, you should count any work that was granted to take place outside of those hours.

I would like this information for the calendar years 2009 and 2014 and the first quarter of 2015 as stated in the questions.

Response 19-05-2015

Environmental Health

 1.        The total numbers of noise complaints received by Environmental Health:

            2009 - 19

            2014 - 47

            2015 (1st quarter)- 22

 2.        This information is not recorded and is therefore not held and exempt under Section 17 of the Freedom of Information (Scotland) Act 2002.

 3.        This information is not recorded and is therefore not held and exempt under Section 17 of the Freedom of Information (Scotland) Act 2002 .

 4.        None

 5.        Although all complaints received would have required visits and/or other actions,  with the exception of only one, all were resolved on an informal basis and did not require the use of formal enforcement action.

 6.        In 2009, one abatement notice was issued in terms of Section 80 of the Environmental Protection Act 1990 for a statutory noise nuisance. No notices were served in 2014 or in the first quarter of 2015.

Please also see information here.

Community Safety

The information available can be found here..

Traffic:

1. Nil.

2. N/A.

3. N/A.

4. Nil.

5. Nil.

6. Nil.

7. Roadworks for all Moray Council 2009 – 737; 2014 – 694; Q1 2015 – 147 these will range from major works to putting in a post.

8. We do not define 'normal construction hours', although there is a general definition of night working between 9pm and 7am or so.

9. See response to question 8.

The SRWR (Scottish Road Works Register) contains the details of all works undertaken on the public road in Moray, it does not contain specific information related to out of hours working.

Some projects are required to work restricted hours, but this will be related to roads that are traffic sensitive and excavations can only take place outside periods of peak traffic flows (Usually 7:30 to 9:30  and 15:30 to 18:30). The data contained within the SRWR indicates that over the specified period 1578 works have taken place on Moray roads, by contractors working on behalf of Moray Council. This will exclude all works undertaken by utility companies.

Roads Maintenance:

1.

 

Row Labels

2009

2014

Grand Total

LIGHTING      
Street Light      
Lighting Miscellaneous

1

1

2

ROADS MAINT      
Carriageway      
Carriageway Defects

2

3

5

Ironwork Defects  

5

5

Winter Maintenance      
Grit Bins

1

 

1

TRANSPORTATION      
Traffic      
Public Utility Works

1

 

1

Grand Total

5

9

14

There were no noise-related enquiries in 2015 Qtr.1

2. Information not held therefore exempt under Section 17 of the Freedom of Information (Scotland) Act 2002.

3. Information not held therefore exempt under Section 17 of the Freedom of Information (Scotland) Act 2002

4. None.

5. All of the above would have been actioned to some degree.

6. N/A.

7. This depends on the definition of a project, so clarification required.  We could report the number of works instructions issued, the number of schemes in our works programme, or the number of works notified on the SRWR.  If the latter then Kevin Price has already provided this.

8. Information not held therefore exempt under Section 17 of the Freedom of Information (Scotland) Act 2002.

9. Information not held therefore exempt under Section 17 of the Freedom of Information (Scotland) Act 2002.

Consultancy:

Elgin Flood Alleviation Scheme (Burn of Mosset) (ended 2009):

1. Nil.

2. N/A.

3. N/A.

4. None.

5. None.

6. None.

7. Burn of Mosset in 2009 only (not 2014), Forres Flood Alleviation Scheme in 2014 only (not 2009), Elgin Flood Alleviation Scheme in 2014 (not 2009).

8. None.

9. None.

Elgin Flood Alleviation Scheme (started 2011):

1. No noise complaints received in 2014 and no noise complaints received in the first quarter of 2015.

2. N/A.

3. N/A.

4. None.

5. None.

6. None.

7.. Burn of Mosset in 2009 only (not 2014), Forres Flood Alleviation Scheme in 2014 only (not 2009), Elgin Flood Alleviation Scheme in 2014 (not 2009).

8. None.

9. None.

Forres (River Findhorn and Pilmuir) Flood Alleviation Scheme (started 2012 and ended 2014):

1. One noise complaint was received in 2014 from the site near the garden centre at Greshop Estate.

2. See response to total cost at question 3.

3. We would estimate the total cost at £2,000.

4. None.

5. None.

6. None.

7. Burn of Mosset in 2009 only (not 2014), Forres Flood Alleviation Scheme in 2014 only (not 2009), Elgin Flood Alleviation Scheme in 2014 (not 2009).

8. No extended working hours but as a result of this complaint we did alter our working hours to resolve the issue (the piling squad went onto shift working to mitigate against further complaints).

9. N/A.

Rate this Page