Customer Experience, ICT & Digital Services
Customer Experience, ICT and Digital Services
The service cover the following areas of council operations:
Customer Service Centre
Customer Experience and Channel Shift
Business Processes
Digital, Data and Technology
Product and Service Development
Innovation
Cyber Security
IT Performance
Service Plan 2025 - 2028
Performance Reports and Quarterly Monitoring Tables
| 2027-28 | 2026-27 | 2025-26 | |||||||||
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| Q4 | Q3 | Q2 | Q1 | Q4 | Q3 | Q2 | Q1 | Q4 | Q3 | Q2 | Q1 |
Performance Reports |
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Service Plan Actions Progress |
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Service Plan Performance Indicators |
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Service Performance Indicators |
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Service Complaints |
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Strategies, Plans and Annual Reports
Strategy / Plan | Availability | Annual Report | |
2024-25 | 2023-24 | ||
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Audits and Inspections
Benchmarking
Local Government Benchmarking Framework (LGBF)
The Local Government Benchmarking Framework (LGBF) brings together a wide range of information about how all Scottish councils perform in delivering services to local communities.You can explore and compare the data for Local Authorities and Scotland here.