Direct Debit - FAQ's
Here are the answers to some Frequently Asked Questions about payment of Council Tax and Non-Domestic Rates by direct debit:
- Can I set up a Direct Debit online?
- Once I set up my Direct Debit online, will you collect instalments immediately?
- I want to set up my Direct Debit online but the last instalment date for the method I want to use has passed. What will happen?
- I would like to chose a Direct Debit payment date which meets my personal circumstances, what options are available to me?
- How is it possible to set up a Direct Debit over the phone or online?
- Is my information secure when setting up a Direct Debit over the phone or online?
- What is the Direct Debit Guarantee?
- Can I pay my Council Tax bill over twelve months?
- When will my bank account be debited?
- I already pay my Council Tax by Direct Debit, can I change my payment-date?
- I already pay my Council Tax by Direct Debit, how do I change my bank details?
- What happens if a mistake is made?
- Can I cancel a Direct Debit Instruction?
- Do I need to complete a new Direct Debit Instruction at the start of every financial year?
- What happens if my circumstances change?
- What sort of bank account do I need to use Direct Debit?
- Can any organisation collect money by Direct Debit?
- Where can I obtain a Direct Debit Instruction?
- Who do I contact if I have any more questions?
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