Request 101004063428

Questionnaire

1. What authority do you represent?

2. What team are you on?

3. What is your teams email address?

4. Does your authority use a lone worker safety system for employees who undertake visits, inspections or other work away from council premises?

5. If yes, what system(s) do you currently use?
☐ PeopleSafe

☐ Reliance Protect

☐ SoloProtect

☐ Safehub

☐ Guardian24

☐ Stay Safe

☐ Other (please specify):

6. Is the solution?
☐ Smartphone app only

☐ Dedicated device only

☐ Both app and dedicated device

☐ Other (please specify):

 7. Which services use the solution? Tick all that apply:
☐ Housing

☐ Homelessness

☐ Social Services

☐ Environmental Health

☐ Trading Standards

☐ Community Safety

☐ Revenues and Benefits

☐ Other (please specify):

Cost and Contract Information

8. What was your total expenditure on lone worker protection systems during the last complete financial year?

9. How many licenses/devices are currently provided?

10. What is the contract end date?

11. Was the solution procured through?

☐ Framework

☐ Direct award

☐ Open tender

☐ Other (please specify):

Usage and Effectiveness

12. Approximately how many users are registered on the system?

13. What percentage of registered users actively use the system?

14. During the last complete financial year: How many alarms were raised?

15. How many were accidental activations?

16. How many resulted in emergency services being contacted?

17. Has the authority experienced any serious incidents involving lone workers in the last three years where the system was used or could have been used?

Satisfaction and Future Plans

18. Has your authority considered changing lone-worker suppliers within the last three years?

19. If yes, what alternatives were evaluated?

20. Overall, how satisfied are you with your current solution?

☐ Very satisfied

☐ Satisfied

☐ Neutral

☐ Dissatisfied

☐ Very dissatisfied

21. What are the main strengths of the current solution?

22. What are the main weaknesses of the current solution?

23. Are there any current plans to:

☐ Retender

☐ Replace

☐ Expand

☐ Reduce the service within the next two years?