Request 101004025196

I am requesting data held by your local authority, including information managed by social housing providers, registered social landlords (RSLs), private sector housing teams, and any relevant Health & Social Care Partnership (HSCP) functions.

1. Requested Information. Referrals and Assessment Volumes. For the past three financial years, please provide total number of referrals for housing adaptations - breakdown by tenure:

a) Local authority social housing
b) RSL housing
c) Private rented sector
d) Owner occupiers
e) If recorded: number of referrals that did not result in an adaptation, and the alternative outcomes (e.g., equipment provision, telecare, enablement, rehousing).

2. Adaptation Types and Volumes - For each tenure category, please provide:

a) Number of major adaptations completed per year.
b) Number of minor adaptations completed per year.
c) A list or categorisation of adaptation types recorded (e.g., wet floor showers, modular ramps, grab rails, stairlifts, door automation, kitchen adjustments).

3. Costs and Funding Sources - For each tenure category, please provide:

a) Total annual spend on adaptations (major and minor separately).
b) Average and median cost per major adaptation.
c) Average and median cost per minor adaptation.
d) Funding sources used (e.g., capital budget, adaptations budget, repairs budget, private sector grants, top up funding, OT equipment budget).
e) If available: cost ranges for common adaptation types.

4. Processing Times and Workflow Stages - If your authority records workflow stages (e.g., referral ? assessment ? approval ? completion), please provide:

a) Average time taken for each stage, by tenure and by adaptation type.
b) Any waiting time targets used (e.g., Critical within 2 weeks, Substantial within 6 weeks).
c) Number of cases breaching targets, if recorded. [Example: Aberdeenshire uses Social Work Eligibility Criteria (Critical, Substantial, Moderate, Low) with corresponding time targets.]

5. Geographic or Demographic Data. Where available, please provide:

a) Urban–rural classification of households receiving adaptations.
b) Age of clients receiving adaptations (aggregated or anonymised).
c) Any recorded indicators of deprivation or priority status.

6. Data Format and Cost Limit - To avoid exceeding the statutory £600 cost threshold, please provide:

a) Aggregated data rather than individual case files.
b) Existing reports, tables, or datasets already held.
c) If any part of the request is estimated to exceed the cost limit, please:
d) Identify which elements exceed the limit.
e) Provide partial data or summaries already held.
f) Advise how the request could be refined to fall within the cost threshold.

Response 04-08-2026

1. a) Please note that the housing department only hold data on adaptations which satisfies the Scottish Housing Regulator’s (SHR) reporting requirements through the Annual Return on the Charter (ARC).

    

   For 2025/26 (due to be published by the SHR on 31 August)

   ARC indicator	No.
   No of approved applications on the list for medical adaptations at the start of the reporting year plus any new, approved applications made during the reporting year	247
   No of approved applications completed between start and end of the reporting year	228
   The total number of households waiting for applications to be completed at the end of the reporting year.	15

    

   Historical information is exempt under section 25 Information otherwise accessible and available. 

   Please refer to Statistical information | Scottish Housing Regulator > AFS Data - all social landlord dataset > ​Charter data – all social landlords dataset > Charter Data All Social Landlords Complete Dataset 2019-20 to 2024-25

   (the indicator numbers relating to adaptations are 19-21).

   b) RSL housing:                                  

   Not held. Information that is no held is exempt under Section 17 of the Freedom of Information (Scotland) Act 2002 (FOISA) - information not held. 

    

   Please note that we are unable to provide data for RSLs for any of the questions in this FOI. 

   Some data on adaptations for RSLs can also be sourced via the Scottish Housing Regulator as stated for Q1a, though this is not usually at local authority level unless the RSL has opted to report in this way.

   RSLs are also subject to freedom of information requests and may be able to assist you directly.  A list of RSLs operating in Moray is available at: Housing Options Guide 2 - Moray Council.

    

   c) Private rented sector

   Not held - S.17 FOISA

    

   d) Owner occupiers

   Not held - S.17 FOISA

   e) If recorded: number of referrals that did not result in an adaptation, and the alternative outcomes (e.g., equipment provision, telecare, enablement, rehousing).

   For 1(a) and 1(b) Exempt under S. 17 FOISA information not held - not required to report under ARC. 

2. a) Local authority

   ARC data does not require a split of minor/major but is available from internal performance monitoring arrangements.

   Financial Year	Major
   2023/24	34
   2024/25	41
   2025/26	50

    

   Private Sector

   Financial Year	Major
   2023/24	63
   2024/25	49
   2025/26	40

   b) Local authority

   ARC data does not require a split of minor/major but is available from internal performance monitoring arrangements.

    

   Financial Year	Minor
   2023/24	194
   2024/25	268
   2025/26	253

    

   Private Sector

   Exempt under S. 17 FOISA - information not held

   c) Local authority - Exempt under S. 17 FOISA - information not held.  ARC data does not require a categorisation of adaptation types recorded in this format.

    

   Private Sector

   Exempt under S.17 FOISA - information not held

3. a) Local authority - Exempt under section 17 information not held as is not required in this format for ARC reporting.  However, we can provide overall figures as it was included in ARC reporting until the point the SHR deleted this indicator.

   Financial Year	Total
   2023/24	£717,372
   2024/25	£370,276
   2025/26	Exempt under section 17 information not held.  No longer reported in ARC.

    

   Private Sector

   Financial Year	Budget	Actual Spend
   2023/24	£500,000	£476,225
   2024/25	£500,000	£312,518
   2025/26	£500,000	£327,075

    

   b) Average and median cost per major adaptation. Costs not provided on the grounds of commercial sensitivity

    

   Local Authority – Exempt under S.17 FOISA -  information not held. 

   The data held has been supplied in an aggregated format and therefore we are unable to provide a median.  We can provide an average but only for all adaptations (i.e. major and minor combined):

    

   Financial Year	Total
   2023/24	£2,321.59
   2024/25	£1,198.30
   2025/26	Exempt under S.17 FOISA - information not held.  No longer reported in ARC.

    

   Private Sector

   Exempt under Section 33 (1) (b) FOISA - Commercial interests where disclosure would be likely to substantially prejudice the commercial interests of any person

    

   c) Average and median cost per minor adaptation. Costs not provided on the grounds of commercial sensitivity

    

   • Local Authority – Exempt under S.17FOISA - information not held.  See 1b for overall average.

   • Private Sector - Exempt under S.17FOISA - information not held

    

   d) Funding sources used (e.g., capital budget, adaptations budget, repairs budget, private sector grants, top up funding, OT equipment budget).

    

   • Local Authority – Housing Revenue Account

   • Private Sector – IJB budget

    

   e) If available: cost ranges for common adaptation types.

    

   Exempt under Section 33 (1) (b) FOISA - Commercial interests where disclosure would be likely to substantially prejudice the commercial interests of any person

4. a) Due to complexity of the process, only average total delivery time will be provided, and only separating major/minor

    

   Local Authority – no. of working days to complete adaptations:

    

   Financial Year	Major	Minor	Overall
   2023/24	179	17	45
   2024/25	144	12	29
   2025/26	141	13	32

    

   Private Sector - Exempt under S.17 FOISA - information not held

    

   b) Any waiting time targets used (e.g., Critical within 2 weeks, Substantial within 6 weeks).   

   Exempt under S.17 FOISA - information not held

   
   c) Number of cases breaching targets, if recorded.

   Exempt under S.17 FOISA -  information not held

5. a) Exempt under S.17 FOISA -  information not held

   b)  Local Authority - Exempt under S. 17 FOISA - information not held. ARC data does not require us to report on age therefore this is not recorded. 

   • Private Sector - Exempt under S. 17 FOISA - information not held

   c) Exempt under S. 17 FOISA - information not held