Food Complaints

Report a Food Complaint

We investigate complaints about food safety, authenticity, contaminants and hygiene. If you have concerns about food you’ve purchased or consumed contact us foodsafety@moray.gov.uk

Helpful Information:

Our investigation can be assisted with your help, please provide details;

• Full product details (name, size, date code)

• Packaging and retailer and manufacturer details

• Date/time of purchase and when the issue was found

• Receipts (if available)

• Nature of the complaint (e.g., foreign object, unfit food, incorrect label)

• How the food was stored after purchase

• Details of any symptoms and confirmation of the infectious agent (seek medical advice if needed)

• Carefully store any food items and packaging and keep refrigerated if possible.

Examples of low risk Food Complaints?

Not all foreign bodies in food pose a serious health risk. Please see the Foreign Bodies in Food PDF for examples of common food complaints, with a short explanation of what they are, and suggestions for the most suitable course of action should you encounter them.

What happens next?

Investigatory action depends on the evidence available, seriousness of the issue, and the responsibility of those involved.