FOI Request - Resident Communications

Request 101003085328

1. How many Council Tax dwellings total is your Council(s) responsible for?
E.g. The total number of homes which fall under your council area?

2. What is the total amount you spend on postage a year?
E.g. This includes Post and Hybrid Mail.

3. Which postal supplier do you use for sending physical post?

Royal Mail  (Yes/No):
Whistl (Yes/No):
UKMail (Yes/No):
Other (Please specify): ______________________

4. Do you use franking machines or PPI envelopes in your post room?

PPI envelopes (Yes / No)
Franking machines (Yes / No)

5. If you use franking machines, who is the manufacturer of your franking machines?

Pitney Bowes                        Yes/No
Quadient                                Yes/No
Other (please specify)            _________________

6. Do you currently use Hybrid mail to send letters?
If Yes,
What percentage of your total postal volumes (question 1) are sent via hybrid mail ?
________
what is the name of your hybrid mail supplier   __________________
What framework did you use to procure hybrid mail ______________
When was the contract signed __/__/____
What is the duration (Term)  of the contract __________

7. Do you currently use a Web Portal or App for some or all of your resident communications?
If Yes, Who is the supplier of your web portal or App technology   ___________________________
When did you first implement your web portal or App technology (Year/Month)
___________________________
How many residents have registered to use your web portal or App?
_____________________________
How many letters a year are currently being sent via your web portal or App?
______________________________

8. Do you currently use Email to communicate with your residents?
E.g, this includes sending bills, invoices, tax updates.
If yes, Who supplies your email service?    _________________________
          How many emails do you send to residents a year? ____________________
          What is the cost of each email communication?      ____________________

9. Do you currently use SMS to communicate with your residents?
E.g, this includes sending bills, invoices, tax updates.
If yes, who supplies your SMS service?    ____________________________
          How many SMS do you send to residents a year?   ___________________
          What is the cost of each SMS communication?  ______________________

10. Who has responsibility for digital transformation in your organisation?
Name _____________________________________
Email Address   ______________________________

11. Who is responsible for your post room (i.e. who is your post room manager)?
Name _____________________________________
Email Address   ______________________________

12. Who is the Director of IT in your organisation?
Name _____________________________________
Email Address   ______________________________

13. Who is the procurement manager responsible for print and post solutions in your organisation?
Name _____________________________________
Email Address   ______________________________

Response 07-07-2022

1. The total number of domestic dwellings in Moray at 1 June 2022 was 46,496.

2. £63,000

3. Royal Mail: Yes
Whistl: Yes
UKMail: No
Other (Please specify): N/A

4. PPI envelopes: No
Franking machines: Yes

5. NCS

6. No

7. Do you currently use a Web Portal or App for some or all of your resident communications? Yes
Our main online customer portal is supplied by VERINT
When did you first implement your web portal or App technology (Year/Month): 2017/February
How many residents have registered to use your web portal or App? 31,409 through myGovScot myAccount (as at 04/07/22)
How many letters a year are currently being sent via your web portal or App? None - the system does not generate letters

8.            Do you currently use Email to communicate with your residents? Yes
E.g, this includes sending bills, invoices, tax updates.
If yes, Who supplies your email service?    Various suppliers
          How many emails do you send to residents a year? ___Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.
          What is the cost of each email communication?      ___Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

9.            Do you currently use SMS to communicate with your residents? Yes
E.g, this includes sending bills, invoices, tax updates.
If yes, who supplies your SMS service?    Various suppliers
          How many SMS do you send to residents a year?   ______Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

          What is the cost of each SMS communication?  ______Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

10.          Who has responsibility for digital transformation in your organisation? 
Name Denise Whitworth
Email Address   denise.whitworth@moray.gov.uk

11.          Who is responsible for your post room (i.e. who is your post room manager)? 
Name  Andrew Donegan
Email Address   andy.donegan@moray.gov.uk

12.          Who is the Director of IT in your organisation? 
Name Frances Garrow
Email Address   frances.garrow@moray.gov.uk

13.          Who is the procurement manager responsible for print and post solutions in your organisation? 
Name Diane Beattie
Email Address   diane.beattie@moray.gov.uk