m.connect Bus FAQ's
You can book a journey by calling our customer services team on 0300 123 4565 who will guide you through registration and booking processes. Alternatively, you can download our simple to use app via the Apple or Google Play store.
Operates in Buckie / Keith: 0600-2015hrs Mon-Fri
Speyside: 0600-2015hrs Mon-Fri
Elgin: 0915-1430hrs and 0900-1630hrs during school Holidays Mon-Fri
Forres: 0800-1700hrs Mon-Fri & 0900-1700 Saturdays
At present no. Please refer to the operating zone maps that will outline where you can travel within each zone.
We recommend booking the service a day in advance for journeys which need an assured arrival time. For on the day travel, please allow 2hrs before departure – subject to vehicle availability, this time may be reduced. Journeys can be booked up to 14 days in advance.
Yes. Where possible physical bus stops will be used. However, other pick up points can also be used, including your own address.
A meeting point / Landmark is like a virtual bus stop which may be a short walk from where you want to be picked up, usually just a few minutes away. This may be a common meeting point for multiple pick-ups in busy areas, so there may be others at the same meeting point / Landmark.
Those with registered mobility issues will be collected from their location of choice, generally, their home and destination address.
Journeys will be confirmed via email and a text message can be configured to send booking reminders and to notify when the driver is on their way / at the pick-up point.
Yes, your favourite locations can be saved for ease of booking.
Fares are generated by the Zone(s) that your journey must travel through. Single fare Journey’s within a Single zone will be £3.00, any 2 zones £5.50, any 3 zones £7.50 and 4 zones £9.00. Please note that once you pay for any £9.00 ticket it validates all day travel on the service*
*subject to booking confirmation
No. of Zones Single Return
1 £3.00 £5.00
2 £5.50 £9.00
3 £7.50 £9.00
4 or more £9.00 £9.00
You will be able to pay securely by debit or credit card within the m.Connect app and on board the vehicle. Cash Payments are available at point of boarding the vehicle and we also accept all National (Scotland) Entitlement Travel Cards. Please produce valid cards to the driver on boarding the vehicle. If no card is provided you will be required to pay the full fare for the journey.
A booking may be cancelled a minimum of two hours before the scheduled pick-up time for which you will receive a full refund. Bookings cancelled with less than two hours’ notice will be recorded as a 'late cancellation’ and a refund will not be available.
Not showing up for your journey at the time allocated will delay the ride for other passengers and may mean they get to their destination late. We understand circumstances can change, so we offer free cancellations up to 2 hours before the allocated pick-up time. Passengers who do not show up or are late will be charged in full. Frequent late cancellations or not showing up for bookings may result in your account / travel being suspended.
m.Connect will offer you the closest alternative in the first instance. Thereafter, the operations team will look to resolve any future bookings to the address with technical specialists, so long as the address is within the service operating area.
Due to limited space on board, we cannot carry bikes or e-scooters. We will also not accept furniture, waste or any other material that may impact space or health, hygiene and comfort considerations for other passengers.
Yes we do have wheelchair accessible vehicles. To guarantee use of these vehicles, please select the access required in your profile (app or through customer services) and this will inform the team which vehicle to allocate you for your journey needs.