FOI Request - Missed Bin Collections Data

Request 101003753862

Regarding missed bin collections in Moray Council for both household and commercial waste. Please provide the following information:

1.  Total number of missed bin collections reported each month for the past 12 months, (March 2024 - March 2025, or nearest available), broken down by:

o Household waste
o Recycling waste
o Food waste
o Garden waste
o Commercial waste

(Where each is possible, if a collection type for a specific waste type isn’t provided, please note this.)

2.  Reasons recorded for missed collections, if available (e.g., vehicle breakdowns, staffing issues, blocked access).

3.  Whether a return collection was scheduled and completed

4.  Response times and actions taken to resolve above issues.

Response 16-04-2025

1.-5. This information is not currently collated; it is held on individual records and to collate the answers from those records would take in excess of approximately 135 hours.  This task would cost the Council in excess of £600 of staff time. In accordance with section 12 of the Freedom of Information (Scotland) Act 2002 (excessive cost), we are therefore unable to comply with this part of the request.