FOI Request - Council Occupational Physiotherapy Service
Request 101003872409
This request relates to employee physiotherapy services (including Occupational Health Physiotherapy) provided by the council to its staff.
Service Delivery Model
1. Does the Council currently deliver employee physiotherapy services (including Occupational Health Physiotherapy) in-house or through an externally commissioned provider?
Current Provider Details:
2. If the service is externally commissioned, please provide the name of the current provider and the duration of their contract (including start and end dates, and any extension options).
Referral and Triage Process:
3. How are employee referrals for physiotherapy triaged (e.g. direct line manager referral, occupational health, online form)?
4. Is triage completed internally or outsourced to the provider?
5. How many referrals in the last 12 months or last full year of MI?
Digital Systems / Case Management Tools:
6. Does the Council use any digital system or online portal for managing referrals, appointments, or management reporting (e.g. an online referral portal, HR case management system, or occupational health platform)?
7. If so, please specify the name of the system and whether it is operated by the provider or the Council.
Session Delivery:
8. What proportion of physiotherapy sessions are delivered:
In person
Via secure video call
Via telephone consultation
Average Sessions Per Case:
9. On average, how many physiotherapy sessions are provided per employee (including assessment and follow-up appointments)?
Self-Managed vs Assisted Treatment Plans:
10. What proportion of cases result in self-managed treatment plans (e.g. exercise videos or online programmes) compared to assisted treatment (hands-on therapy)?
Performance and Reporting:
11. What Key Performance Indicators (KPIs) or management information are routinely collected to monitor physiotherapy service performance?
(e.g. referral turnaround times, attendance rates, discharge outcomes, employee satisfaction, etc.)
Price and Costing:
12. What is the current annual budget for occupational physiotherapy services and/or the average cost per physiotherapy session (including triage, assessment, and treatment)?
Optional / Educational Services:
13. Does the Council offer any additional musculoskeletal education, wellbeing sessions, or webinars (e.g. back care, posture, or early intervention workshops)?
14. If yes, are these delivered internally or by the provider?
Contractual and Procurement Details:
15. When is the current contract due to expire or be retendered?
16. If available, please provide the procurement reference number or link to the most recent tender notice.
17. Is there a planned tender for this service within the next 12 months?
Response 17-11-2025
1. Delivered via our Occupational Health (OH) Provider - PAM Group
2. Externally commissioned via our OH Provider PAM Group. Contract start date: 1 July 2022 for 3 years with option of 2 extensions
3. Line Manager via HR Dept referral or OH Clinician Referral. Use of an electronic referral process
4. HR submit the referral on behalf of the council services
5. Total number of management referrals in last 12 months: 772 employees were referred to the OH provider for health services, including physio
6. Yes
7. OHIO (PAM Group)
8. Not held. We do not hold this reporting information on how these appointments are delivered. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held. However, our contract is set up to provide consultation based on an individual needs basis following assessment of treatment needed
9. Up to 6 sessions dependent on clinician assessment including initial assessment.
10. Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.
11. KPIs are in place to monitor physio performance require referrals being delivered within 15 working days of submission.
12. Annual Budget for physio services allocated within current contract £15,572
13. Yes
14. Internally delivered for specific workgroups during their induction to their role e.g Care at Home Assistants
15. Currently in first extension to contract which expires 30 June 2026 with a further 1 year extension available.
16. Not available
17. Likely the option to further extend the current contract will be taken.