FOI Request - Urgent Heating Repairs to Council Homes

Request 101003875404

Please provide details of urgent or emergency heating repairs carried out in council owned housing for each of the past five financial years including:

1.  The total number of urgent or emergency heating repairs completed each year.

2.  The average completion time for such repairs in each year.

3.  The longest completion time in each year.

4.  The number of cases exceeding target completion times, if this information is recorded.

5.  The month in each financial year which had the longest average completion time for urgent heating repairs.

Response 19-11-2025

1. Financial Year     Number of Emergency heating repairs
2020/2021                 3001
2021/2022                 2584
2022/2023                 2618
2023/2024                 2430
2024/2025                 2782

2. Financial Year         Average time taken in hours
2020/2021                 24.87 hours
2021/2022                   3.70 hours
2022/2023                   2.72 hours
2023/2024                   2.50 hours
2024/2025                   2.62 hours

3. Financial Year         Max of time taken in days
2020/2021                     365
2021/2022                       23
2022/2023                         3.25
2023/2024                         1.44
2024/2025                         4

4. Financial Year         Target not met
2020/2021                     519
2021/2022                     410
2022/2023                     351
2023/2024                     305
2024/2025                     359

5. Financial Year         Longest average per month
2020/2021                     September
2021/2022                     June
2022/2023                     September
2023/2024                     January
2024/2025                     May