FOI Request - Pothole Data

Request 101003888989

1.  Please provide the total number of potholes reported to the council for each of the last three full calendar years (2022, 2023, 2024) and as much of 2025 as possible

2.  Please provide the number of potholes the council repaired in each of the years mentioned in question 1.

3.   Please provide the number of complaints submitted to the council relating to vehicle damage caused by potholes in each of the years mentioned in question 1.

4.  Please provide the total amount of compensation paid out by the council for pothole-related vehicle damage in each of the years mentioned in question 1.

5.  Please provide the number of claims submitted to the council relating to vehicle damage caused by potholes in each of the years mentioned in question 1.

Please break these down, if possible, by:
a. Number of claims accepted
b. Number of claims rejected

Response 17-12-2025

1.

2022     609       
2023     854       
2024     1256
2025     491 (to date as of 03/12/2025)
Note - The figures above are the number of pothole or carriageway defect enquiries that were received in the year, this could be for 1 or multiple defects per instruction.


2.

2022     3966
2023     6525
2024     7882
2025      5981 (to date as of 03/12/2025)
Note - The figures above are the number of pothole or carriageway defect instructions that were completed in the year, this could be for 1 or multiple defects per instruction.

3.

2022 - n/a
2023 - <5* complaint regarding injury and damage to a bicycle due to a pothole.
2024 - <5* complaints regarding damage to cars due to potholes.
2025 YTD - <5* complaints regarding damage to a car due to a pothole.

*The low numbers associated with this response may result in the identification of individuals. Therefore numbers between 1 and 5 have been redacted and marked with an asterisk instead. This response is exempt under Section 38(1)(b) of the Freedom of Information (Scotland) Act 2002 - personal information.

4.
2022 £1,067.79
2023 £22,159.07
2024 £1,384.10
2025 (so far) £750.00

5.         Settled   Repudiated
2022    <5*        14
2023   14           47
2024   10           57
2025    <5*        8
*The low numbers associated with this response may result in the identification of individuals. Therefore numbers between 1 and 5 have been redacted and marked with an asterisk instead. This response is exempt under Section 38(1)(b) of the Freedom of Information (Scotland) Act 2002 - personal information.


Please Note:  Payments are reimbursements for damage/loss through insurance – not compensation
All claims and legal costs are covered in our insurance premium

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