FOI Request - CRM Tender

Request 101003887862

Further to the council’s recently concluded tender for a CRM please could you advise:

1. What is the contract start date?
2. What is the length of the contract?
3. What are the one-off costs?
4. What are the annual costs?
5. Integrations with which 3rd party/back end software systems are specifically included in these costs? Please name the software suppliers and software in question.

Response 16-12-2025

The information requested is published and available on the Public Contracts Scotland website and is therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002, information otherwise accessible. For ease of reference please find a link to the web page here: https://www.publiccontractsscotland.gov.uk/Authority/authority_noticestatus.aspx?ID=818552

Please note, the contract notice will include total contract costs only; the information will not be broken down into one-off & annual costs. This level of information would be considered commercially sensitive information and is therefore exempt under Section 33(1)(b) of the Freedom of Information (Scotland) Act 2002- Commercial Sensitivity where disclosure would be likely to prejudice substantially the commercial interests of any person.